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Tag: Organisational culture

> Blog > Organisational culture
Book Review / Leadership

Favourite Leadership Book?

A colleague recently asked about my go-to leadership book or resource… I have too many favourites to choose just one, but if I had to limit my choices, I’d say …

Book Review / Leadership

Review: The Service Culture Handbook by Jeff Toister

The Service Culture Handbook by Jeff Toister is a comprehensive and very practical guide for creating a customer-focused culture in any organisation. The book explains what a service culture is, …

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