Favourite Leadership Book?
A colleague recently asked about my go-to leadership book or resource… I have too many favourites to choose just one, but if I had to limit my choices, I’d say …
2 Books for Introverts Everyone Should Read
There are two books about introverts that everyone should read. Especially those in leadership or management roles. The first is Quiet: The Power of Introverts in a World That Can’t Stop …
Review: The Service Culture Handbook by Jeff Toister
The Service Culture Handbook by Jeff Toister is a comprehensive and very practical guide for creating a customer-focused culture in any organisation. The book explains what a service culture is, …
Always Leave the Jersey in a Better Place
Book Summary: Legacy: What the All Blacks can teach us about the business of life by James Kerr I’ve just been re-reading a classic leadership book – Legacy by James Kerr. Leadership …
Leadership Conversations: The Art and Heart of Feedback
In 1997, IBM’s Deep Blue defeated world chess champion Garry Kasparov in a six game tournament. The fists of computer programmers around the world pumped the air in jubilation. Here, …
The Upside of Conflict
How do you feel about having a conversation that may lead to conflict? Give it a number on a scale of one to ten. With one being cold sweats and …
Banish To-Do List Shame: Gaming the Zeigarnik Effect
Enjoying her meal at a restaurant in the 1920s, Russian psychologist Bluma Zeigarnik noticed something curious. Busy waiters were able to keep track of multiple complex orders and unpaid meals, …
Forget Time Management: Manage these three things instead
We cannot manage time. No matter what we do or don’t do, time just keeps ticking away at 60 seconds per. We can’t speed it up. Can’t slow it down. …
In Praise of Incompetence: Embracing Impostor Syndrome
A major new client had just signed on. Senior staff were at loggerheads. Angry words had been exchanged. Meetings stormed out of. Battle lines drawn, workplace disputes lodged. Staff had …
Here Be Dragons: Venturing Beyond Our Unmapped Edges
Times of crisis remind me of a story about a village long ago. Fear gripped the villagers as a dragon lived nearby, guarding a pass through the mountains. Beyond the …