2 Books for Introverts Everyone Should Read
There are two books about introverts that everyone should read. Especially those in leadership or management roles. The first is Quiet: The Power of Introverts in a World That Can’t Stop …
Review: The Service Culture Handbook by Jeff Toister
The Service Culture Handbook by Jeff Toister is a comprehensive and very practical guide for creating a customer-focused culture in any organisation. The book explains what a service culture is, …
Always Leave the Jersey in a Better Place
Book Summary: Legacy: What the All Blacks can teach us about the business of life by James Kerr I’ve just been re-reading a classic leadership book – Legacy by James Kerr. Leadership …
Leadership Conversations: The Art and Heart of Feedback
In 1997, IBM’s Deep Blue defeated world chess champion Garry Kasparov in a six game tournament. The fists of computer programmers around the world pumped the air in jubilation. Here, …
The Upside of Conflict
How do you feel about having a conversation that may lead to conflict? Give it a number on a scale of one to ten. With one being cold sweats and …
Always Wind Up With a W.O.W.
Memorable public speakers, popular authors and great chefs all know the power of a strong ending. We all love a good conclusion. And we feel cheated or frustrated by a …