Conflict is change trying to happen. Conflict management is the ability to embrace moments of conflict as positive opportunities for learning and growth. Conflict is a clash of ideas or opinions that generates space to renegotiate what is important and how we can work together to achieve our goals.
Conflict often reveals unspoken needs, desires and values. When these bubble to the surface, wise leaders know how to read the emotional landscape and support people through important conversations to create positive and meaningful outcomes. Rather than seeking to avoid conflict, we can encourage each other to stay curious a little longer. We learn how to show up, step up and speak up – respectfully and purposefully, with kindness and confidence.
Book a Workshop for your Team:
They will walk away with practical tips and tools about how to:
■ Reframe conflict as a great problem to have
■ Get comfortable with discomfort
■ Navigate tough issues with confidence and skill
■ Listen and respond effectively to resolve misunderstanding and miscommunication
■ Engage with productive tension to grow and develop your team
■ Use conflict as an opportunity to improve clarity, alignment and action
■ Apply simple negotiation skills to convert conflict into positive communication
■ Use conflict as a catalyst for collaboration, innovation and creativity
■ Create a robust, healthy and resilient team culture
■ Generate and support courageous conversations
■ Create a healthy culture that embraces productive disagreement