Emotional Intelligence or EQ is the ability to make emotions work for you, instead of against you.
EQ helps us understand how and why people respond differently to everyday challenges and the ebb and flow of workplace interactions. Emotional intelligence enables us to engage with others using self-awareness, self-management, social awareness and positive relationship skills.
EQ helps us manage our own emotional profile and maintain equilibrium and confidence in the face of an often complex, uncertain and ambiguous professional environment. Emotional literacy positions us to better manage stress, make wiser decisions and encourage others to positive action.
Emotional Intelligence assists with:
- Active listening and communication dynamics
- How to balance empathy and assertiveness
- Managing our emotions and handling sensitive conversations
- Improved self-awareness and self-management
- Improved social awareness and stronger relationship skills
