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Category: Leadership

> Blog > Leadership
Book Review / Leadership

Favourite Leadership Book?

A colleague recently asked about my go-to leadership book or resource… I have too many favourites to choose just one, but if I had to limit my choices, I’d say …

Book Review / Leadership

Review: The Service Culture Handbook by Jeff Toister

The Service Culture Handbook by Jeff Toister is a comprehensive and very practical guide for creating a customer-focused culture in any organisation. The book explains what a service culture is, …

Business / Leadership / Manangement

Leadership Conversations: The Art and Heart of Feedback

In 1997, IBM’s Deep Blue defeated world chess champion Garry Kasparov in a six game tournament. The fists of computer programmers around the world pumped the air in jubilation. Here, …

Recent Posts

  • Favourite Leadership Book?
  • 2 Books for Introverts Everyone Should Read
  • Review: The Service Culture Handbook by Jeff Toister
  • Always Leave the Jersey in a Better Place
  • Leadership Conversations: The Art and Heart of Feedback

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